Communication Procedures
Up to date as of 7/20/12 - TH
Who is responsible for disseminating necessary product information to staff and contractors?
- Product Development to communicate new products or changes to InquisiCorp products to internal staff and contractors.
- Finance to communicate product changes from Vendors to Prod Development.
- Finance (in cooperation with PD) to communicate backorder status and changes in backorder status to Marketing, Customer Relations and Product Development. Note: This should be done prior to making any changes to our website.
- Marketing to communicate changes to external audience when necessary.
What is the process to ensure that Marketing possesses all key information needed to dissemenate to internal and external audience?
- Create a list of "key contacts" within each department to validate the information.
Who Validates problems and solutions?
- Product Errors and Corrections: Product Development
- Web Errors: Web Team and IT
- Assist: Web Team and Customer Relations(?)
- Pricing: Finance, Customer Relations and Marketing
What is the priority of communication (in most cases)?
1) Internal staff. Staff needs to know prior to customers knowing.
2) Website
3) Customers
4) Forums
5) Social
