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Page 2Procedures for Online Exchanges 1. Mike will provide paperwork, and exchange should have order #700……. 2. Print off the invoice from Assist 3. Highlight all the items that have a 1 or quantity that is positive. Do not highlight any of the negative items they are the returned materials. Should be on the lower half of the invoice. 4. Write on a sticky note that it is an exchange and to ship highlighted items only. 5. Give printed invoice to Adis for processing in the warehouse 6. Give return paperwork back to Ann with notation of date given to warehouse for processing. World Book Issues: o The main reason for most of the recent complaints was the problem with accessing the World Book downloads folder after downloading updates — the system did not allow access to several temporary files without all the necessary administrator permissions. To solve this, the Downloads folder has to be removed. World Book have created a small application that looks for the appropriate folders and removes them: http://softwaremackiev.com/downloads/worldbook/WBWinUpdater.zip o If it still does not work for someone, please have them use the Tech Support contact information: o Go to Software MacKiev's home page: http://www.mackiev.com/ and follow the link to Support. Click the World Book icon, click the edition you need help with (Mac or Windows), and then fill out the form that appears. o The form requires the user to fill out information that World B0ok needs to reproduce the problem and investigate it as quickly as possible — and the more details are provided, the better the chances that they will find and suggest the right solution fast. |