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Managing K-Tips

K-Tips has two autoresponders in ARP.

1. ktips_welcome
2. ktips_active

The first autoresponder (ktips_welcome) is the "thank you" autoresponder, and has only one email. The email it send explains how you can subscribe to the K-Tips emails (which is by setting your K-Tips start date here: http://www.sonlight.com/ktips-start-date.html)

The second autoresponder (ktips_active) is the 36 weekly K-Tips.

If a customer wants to change the date after they set it, they can simply go back to this page and set a different date.

However, if the customer is already receiving K-Tips and wants to cancel, suspend, or restart their K-Tips email, a bit more work is involved.

The ARP Controller

To more easily handle ARP operations, I wrote an application for ARP called "ARP Controller".

http://www.sonlight-email.com/php/arp3_controller.php

It was meant to be used only programatically, but because it uses HTTP, you can run commands through your browser.

When you run a command through the browser, it will display a "1" if successful, and something else if not (usually "Invalid URL").

Please be careful, this thing is powerful.

Cancellation and Suspension

If a customer wants to cancel or suspend their K-Tips subscription, step one is to unsubscribe, which works the same as any other ARP unsubscribe.

Resuming a K-Tips Subscription

To resubscribe a customer to K-Tips, simply resubscribe them to the K-Tips autoresponder.

To use the ARP Controller, replace the variables in the URL, and run it in the browser.

If it works, the browser will display a "1".

http://www.sonlight-email.com/php/arp3_controller.php/email_subscribe/ktips_active/{EMAIL}/{FIRST_NAME}/{LAST_NAME}

Example:

http://www.sonlight-email.com/php/arp3_controller.php/email_subscribe/ktips_active/[email protected]/Chuck/Norris

Note: The last name section is optional.

Next, you may need to set the subscription to a certain email (tip). It is possible to update the "last message sent" variable in ARP for a K-Tips subscription with the ARP Controller as follows:

http://www.sonlight-email.com/php/arp3_controller.php/update_last_message/272/{EMAIL}/{LAST_MESSAGE}

Example:

http://www.sonlight-email.com/php/arp3_controller.php/update_last_message/272/[email protected]/5

The above example would set ARP to send "Chuck" the 6th K-Tip one week from now. Why?

1. The "5" at the end tells ARP that the last K-Tip we sent Chuck was #5.
2. K-Tips are sent 7 days after the previous.

That should do it.

Let me know if you have any questions :)

-Bo