*Note: Procedures are accurate as of 03/09/215- mb
Department Roles and Responsibilities
Product Development:
1. Responsible for defining the product build for Sonlight's Core, LA and Science programs. Product Development updates the Package and Items spreadsheets and passes along to Finance for incorporating into the linked versions of Packages and Itemsspreadsheets. Finance then processes package creation in Assist (Spreadsheet can be found at M:Finance/Packages and Items/201X.)
2. Responsible for tracking product changes in Sonlight's Core, LA and Science programs. Product Development updates the Product Changes spreadsheet throughout the year and incorporates this data into the Package and Items spreadsheet prior to passing to Finance (Spreadsheet can be found at M:\PRODUCT DEVELOPMENT\201X Season.)
Marketing:
1. Responsible for overseeing and coordinating Sonlight website Go Live April 1 of each year.
Finance:
1. Responsible for reviewing, proposing and finalizing Sonlight controlled pricing each year. Finance uses the Packages and Items spreadsheet to track.
2. Responsible for updating vendor price changes. Finance updates the Vendor Price Changes spreadsheet throughout the year.
3. Responsible for entering all pricing (vendor and Sonlight controlled) in Assist.
4. Responsible for creating and updating ALL package and item data in Assist.
Procedure for Updating Packages in Assist for Catalog and Website.
1. Product Development updates Package and Items spreadsheet and passes along to Finance.
2. Marketing updates Sonlight controlled pricing spreadsheet and passes along to Finance.
3. Finance consolidates data into Package and Items spreadsheet and begins updating Assist.
4. Finance passes updated Package and Items spreadsheet back to Marketing.
5. Marketing uses updated Package and Items spreadsheet to update Catalog and Web packages, pricing, etc.
6. Customer Relations works with Marketing to test and validate in Assist and Website.
Procedure for Adding, Changing (swapping) or Deleting Products in Assist.
Adding:
1. Product Development notifies Marketing and Finance of product change.
2. Finance updates Assist and initiates Product Change Form
3. Marketing imports and updates website. Notifies customer via email if needed.
4. Product Development updates Package and Items spreadsheet and Product Changes spreadsheet
Changing:
1. Product Development notifies Marketing and Finance of product addition.
2. Finance updates Assist and initiates Product Change Form
3. Marketing imports and updates website. Notifies customer via email if needed.
4. Product Development updates Package and Items spreadsheet and Product Changes spreadsheet
Deletion:
1. Product Development notifies Marketing and Finance of product deletion.
2. Finance updates Assist and initiates Product Change Form
3. Marketing imports and updates website. Notifies customer via email if needed.
4. Product Development updates Package and Items spreadsheet and Product Changes spreadsheet
Procedure for mid year Price Changes.
- We hold pricing of individual titles from April 1 through June 30 of each year.
- We hold Multi-Subject and Core Package pricing for the entire catalog year April 1 - March 30.
1. As vendors notify the Finance department of price changes, Finance will update Assist and Vendor Price Changes Spreadsheet.
2. Finance notifies Marketing of pricing change.
3. Marketing runs web import to update individual item pricing on website.
Procedure for Promotional Price Changes.
